10 DIGIT ID CODE

RETURN AND REFUND POLICY

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Customer satisfaction is paramount for us. To make sure that our customers love the Service Dog Registry experience we go out of our way to provide a comprehensive return policy.

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If you are not completely satisfied with our products or received a faulty, damaged or incorrect item, you can return or exchange your item(s) as follows:

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• Customers have 30 days from the date of purchase to report a faulty, damaged or incorrect item.

• Items can be returned for product exchange. Report through email for return and exchange item(s) and please don’t forget to state your name and contact details on the note and explaining the reason for return. Please keep all the original packing materials.

• Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

• Make sure to secure a trackable shipping service or purchasing a shipping insurance as there is no guarantee that we will receive the return item. We will not be liable for any unreceived or unreturned items.

• To complete your return, we require a receipt or proof of purchase.

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Refunds:

• Refund will be process if we have received your returned faulty, damaged or incorrect items with the approved by the management.

• If you haven’t received your refund, please contact your credit card company; it may take some of your time before your refund will be officially posted.

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Feel free to contact us at servicedogregistryusa@gmail.com for further assistance. We are much happy to serve and answer all your queries.

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There are several products that is not changeable or be refundable such as the ESA letters and ID cards, sale is final.

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